Management Diploma for the New Manager GMMS01

Duration: 3 Days

Course Overview

This is a practical real life course, which helps to build confidence and skill for first time managers with some experience as they work with their most important and yet complex resource - PEOPLE.

This intensive three-day course introduces the manager with little experience to the fundamentals of the managerial role. It focuses on combining the essential skills of time management, people resource management, leadership skills and performance and change management. This course will provide you with a thorough grounding in the principles of managerial excellence. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done. Through working with other new managers on the course you will get to share experiences, practice new skills and gain feedback in a risk-free environment.

Who Should Attend?

Anyone who manages people, wishing to increase their effectiveness and performance at the organizational, interpersonal and personal levels by overcoming leadership challenges that prevent them from achieving organizational and personal goals. In particular, first-time managers, supervisors, team leaders, HR professionals, staff looking to progress into managerial positions

Key Objectives & Outcomes

  • Understand the fundamentals of leadership and demonstrate the characters of a respected leader
  • Adopt a proactive approach, optimize resources and be self-driven to achieve results
  • Communicate well with people at all levels, share work-related ideas and information in a clear & unambiguous manner
  • Develop self-confidence in decision-making, encourage individual responsibility in delivering effective implementation of job task
  • Promote learning and development through coaching, leading by example, constructive feedback and providing appropriate resources and support
  • Identify your leadership profile and explore how to use this knowledge to create your own future

Course Agenda

Day 1

  • What is a learning Organisation and are you a lifelong learner?
  • Achieving Personal Mastery
  • Systems Thinking - Directional and Consequential thinking and how to develop these skills
  • Team Learning
  • Understanding Leadership - Types of leadership & how to apply them in different situations and imagination

Day 2

  • Building Trust - Removing barriers to openness and imagination
  • Managing Change
  • Time Management – Tips & Tricks
  • Managers vs. Leaders What makes a manager different from a leader
  • Strategies for influencing others through improved communication and interaction
  • Managing Relationships: Building & maintaining rapport – The key to successful relationships

Day 3

  • Critical problem-solving skills and the tools and techniques you can use
  • Strategic planning with a SWOT analysis to introduce change
  • Delegation - an in-depth look at some key delegation techniques.
  • Feedback - Gather specific, high quality information from people and how to use it to achieve outcomes
  • Your role in making meetings effective, both as leader and as participant
  • Presentations and Public Speaking
  • Understanding conflict & dealing with it - A framework For resolving conflict
  • Personal Development