Effective Communication Skills – FEB 5 – 7

Course Overview

Communication skills are indispensable for success in both professional and personal spheres. Mastering the art of communication not only enhances productivity in the workplace but also fosters stronger relationships and mutual understanding. This course is designed to equip participants with the necessary tools and techniques to excel in various communication scenarios, fostering confidence and clarity in interactions.

Learning Objectives:

1. Utilise different communication styles as appropriate for various circumstances.
2. Express ideas assertively, confidently, and precisely to ensure clarity and impact.
3. Pose strategic questions to deepen understanding and facilitate productive dialogue.
4. Navigate communication barriers to minimize misunderstandings and enhance effectiveness.
5. Cultivate empathy to build trust and foster authentic connections with others.
6. Handle difficult conversations with professionalism and sensitivity to achieve positive outcomes.
7. Interpret nonverbal cues to enhance communication comprehension and effectiveness.

Key Highlights:

1. Flexible Communication Styles: Learn to adapt your communication style based on the context and audience, fostering effective communication in diverse situations.
2. Assertive Expression: Develop the ability to express ideas assertively, confidently, and precisely, ensuring your message is conveyed with impact and clarity.
3. Strategic Questioning: Acquire skills in asking the right questions for the right reasons, facilitating deeper understanding and fostering meaningful dialogue.
4. Overcoming Barriers: Identify common communication barriers and learn strategies to overcome them, minimizing misunderstandings and enhancing communication effectiveness.
5. Empathetic Communication: Cultivate empathy to establish trust and rapport, enabling more authentic and meaningful connections with colleagues and stakeholders.
6. Handling Difficult Conversations: Learn techniques for delivering potentially negative messages with tact and professionalism, ensuring a constructive response from the recipient.
7. Nonverbal Communication: Develop the ability to read and interpret body language and gestures, enhancing your understanding of others and facilitating smoother interactions.

Who Will Benefit

This course is suitable for executives at all levels of management, as well as anyone seeking to strengthen their communication and collaboration skills. Whether you’re a seasoned professional or just starting your career journey, mastering effective communication is essential for success in today’s dynamic work environment.