Negotiation and Conflict Resolution

Course Summary:

The Negotiation and Conflict Resolution short course at Odera School of Business &
Management (OSBM) empowers professionals with essential strategies to achieve
optimal outcomes in workplace conflicts and negotiations. This intensive two-day
programme provides practical tools and techniques to prepare, strategise, and
execute negotiations effectively. Participants gain hands-on experience and
immersive learning, mastering the skills needed to navigate conflicts and
negotiations with confidence. By blending theory with practical application,
attendees are empowered to enhance their professional interactions and
cultivate healthier working relationships.

Learning Objectives:

By the end of the course, participants will be able to:
1. Understand Negotiation Frameworks: Grasp the underlying structure of
negotiations and conflicts to go beyond traditional tactics.
2. Develop Strategic Thinking: Analyse and prepare for negotiations
strategically to achieve mutually beneficial agreements.
3. Enhance Emotional Intelligence: Improve emotional intelligence to respond
constructively to difficult behaviours and navigate emotional tensions.
4. Foster Collaborative Relationships: Build stronger professional relationships
through effective communication and conflict resolution.
5. Increase Confidence in Conflict Situations: Gain the confidence to discuss
difficult topics and transform conflicts into opportunities for collaboration.

Course Outline:

Foundations of Negotiation and Conflict Resolution
o Understanding the common structure of negotiations and conflicts
o Identifying opportunities for negotiation in the workplace
o Frameworks for analysing and preparing for negotiations
Deep Listening and Emotional Intelligence
o Importance of deep listening in negotiations and conflict resolution
o Techniques for improving emotional intelligence
o Responding constructively to difficult behaviours
Strategic Thinking in Negotiations
o Strategic analysis and preparation for negotiations
o Creating and negotiating creative outcomes that maximise value
o Understanding when to compromise and when to walk away
Fostering Collaborative Relationships and Managing Conflict
o Building collaborative working relationships
o Enhancing assertiveness, persuasion, and empathy
o Navigating cultural differences in negotiations and conflict resolution